At Kalor Jewels, we pride ourselves on fostering enduring relationships with our customers. As part of our commitment to your satisfaction, we offer a comprehensive Lifetime Exchange Policy on all products purchased from our website.

Our Lifetime Exchange Policy includes the following provisions:

Eligibility: You can exchange any jewelry item purchased from Kalor Jewels for a new piece of equal or higher value, provided that the item is in its original, undamaged condition, accompanied by the original invoice and any accompanying certificates.

Initiation: To initiate an exchange, please contact our customer service team at info@kalorjewels.com. They will guide you through the necessary steps and provide you with a return shipping label.

Price Difference: The difference in price between the exchanged item and the new piece must be paid by the customer.

Shipping and Handling Charges: Any shipping and handling charges incurred during the exchange process will be the customer's responsibility.

Product Condition: Items that have been resized, altered, or personalized in any way are not eligible for exchange under this policy.

Exclusions: Our Lifetime Exchange Policy does not cover any damage or loss caused by negligence, accidents, or improper care.

Exchange Value: The exchange value will be determined by the current market value of the item, excluding any applicable taxes, shipping, and handling charges.

Multiple Exchanges: Customers are allowed to exchange their items multiple times, provided they adhere to the terms and conditions of our Lifetime Exchange Policy.

Right to Modify or Discontinue: Kalor Jewels reserves the right to modify or discontinue the Lifetime Exchange Policy at any time, without prior notice.

Timeframe: There is no specific timeframe within which you must exchange your jewelry, as our Lifetime Exchange Policy allows for exchanges at any point during the lifetime of your jewelry.

Appraisal: In cases where an appraisal is required to determine the current market value of the exchanged item, the cost of the appraisal will be the customer's responsibility.

Payment Methods: For the payment of any price difference or additional charges, customers can use the same payment methods available on our website, including credit cards, debit cards, and online bank transfers.

Return Shipping: When returning an item for exchange, customers are responsible for securely packaging and shipping the product back to us. We recommend using a reliable courier service and insuring the shipment to protect against any loss or damage during transit.

Inspection: Upon receiving the returned item, our team will thoroughly inspect the jewelry to verify its authenticity, original condition, and compliance with our Lifetime Exchange Policy's terms and conditions.

New Item Selection: Once the inspection is complete and the exchange is approved, our customer service team will work closely with you to select a new jewelry item that meets your preferences and budget.

Warranty: The exchanged jewelry item will be covered under the same warranty terms as the original purchase, ensuring continued peace of mind and protection for your investment.

Customer Support: Our dedicated customer support team is available to assist you throughout the exchange process, addressing any questions or concerns you may have along the way.

At Kalor Jewels, we strive to exceed your expectations and ensure your complete satisfaction with our products and services. Our Lifetime Exchange Policy is just one of the many ways we demonstrate our unwavering commitment to your happiness and the enduring value of our jewelry.

We appreciate your trust in Kalor Jewels and are committed to ensuring your satisfaction throughout the lifetime of your jewelry.