Eligibility:

1. We accept returns within 15 days of the delivery date.
2. Items must be returned in their original condition, unworn, unaltered, and with all original packaging, certificates, and any accessories included.
3. Customized items, including those with engraving, are not eligible for return or exchange.
4. Sale items and items marked as "non-returnable" or "final sale" are not eligible for return or exchange.

 

Return Process:

1. To initiate a return, please contact our customer service team with your order number, the item(s) you wish to return, and the reason for return.
2. Our customer service team will provide you with a Return Authorization Number (RAN) and instructions on how to return the item(s).
3. Customers are responsible for return shipping costs, except in cases of defective or incorrect items.
4. We recommend using a trackable shipping service and purchasing shipping insurance, as we are not responsible for lost or damaged return shipments.

 

Inspection and Refunds:

1. Once we receive your returned item(s), we will inspect the item(s) to ensure they meet the eligibility criteria outlined in this policy.
2. If the item(s) meet the eligibility criteria, we will process your refund within 7 business days of receiving the returned item. The refund will be credited to the original payment method.
3. If the item(s) do not meet the eligibility criteria, we will contact you to discuss the issue and may return the item(s) to you at your expense.
4. Shipping fees (if applicable) are non-refundable unless the item is defective or incorrect.

 

Exchanges:

1. If you wish to exchange an item, please contact our customer service team with your order number, the item(s) you wish to exchange, and the reason for exchange.
2. Exchanges can be made for items of equal or lesser value, subject to availability.
3. Customers are responsible for any price differences and additional shipping costs.
4. If the desired exchange item is out of stock, a refund will be issued instead.

 

Damaged or Incorrect Items:

1. If you receive a damaged or incorrect item, please contact our customer service team within 48 hours of delivery.
2. We may require photos of the damaged or incorrect item(s) as proof.
3. We will provide a prepaid shipping label for the return and send a replacement item or issue a refund, depending on your preference and the availability of the item.

 

Restocking Fee:

1. A restocking fee of up to 10% may apply to returned items, depending on the reason for return and the condition of the item(s) upon receipt.
2. The restocking fee (if applicable) will be deducted from the refund amount.