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Order Processing:

 

  1. Orders are typically processed within 5-7 working days after the order has been confirmed and payment has been received.
  2. During peak seasons or promotional periods, processing times may be extended due to high order volumes.
  3. We may require additional information or verification before accepting and processing your order, which could cause delays.
  4. Once your order is processed, you will receive a confirmation email with the details of your purchase.

 

 

International Shipping:

 

  1. Shipping Methods: We ship to most countries around the world using various courier services, such as DHL, FedEx, and UPS. Shipping rates vary depending on the destination country and the total weight of the order. The shipping cost will be calculated at checkout.
  2. Delivery Times: International delivery times may vary depending on the destination country and customs processing but typically  7-10 working days Please note that delivery times are estimates and not guaranteed. We are not responsible for any delays caused by the courier service or customs clearance procedures.
  3. Tracking: A tracking number will be provided via email once the order has been shipped. You can track your package using the provided tracking number on the courier's website.
  4. Shipping Insurance: Shipping insurance is available for an additional fee at checkout to protect against loss, damage, or theft during transit.

 

Customs, Duties, and Taxes:

 

  1. international customers are responsible for any customs fees, taxes, or duties that may be incurred during shipping.
  2. Customs policies vary widely from country to country. We recommend contacting your local customs office for more information.
  3. If a package is refused due to customs fees, taxes, or duties, the customer is responsible for any return shipping costs and may be subject to additional fees.

 

Shipping Address:

 

  1. Please ensure that your shipping address is complete and accurate when placing your order.
  2. In the case of incomplete or incorrect shipping addresses, customers are responsible for any additional shipping costs incurred.
  3. If a package is returned to us due to an incorrect or incomplete address, the customer will be responsible for any reshipment costs.

 

Lost or Damaged Packages:

 

  1. We are not responsible for lost or damaged packages during transit. However, we will assist you in filing a claim with the courier service.
  2. If you receive a damaged package, please take photos of the package and the damaged item(s) and contact our customer service team within 48 hours of delivery.
  3. In the case of lost packages, please contact our customer service team, and we will work with the courier service to locate your package or file a claim on your behalf.